01
Lead routing
Send each new enquiry to the right owner and preserve the information the team needs.
WORKFLOW AUTOMATION SERVICES
Business workflows that keep work moving.
961Scale helps businesses in Lebanon and beyond connect forms, CRM, email, messaging and operational tools so information moves reliably and repeated manual steps stop slowing the team down.
Map Your WorkflowA SIMPLE DELIVERY PROCESS
From scattered steps to one dependable flow.
We trace what happens today, find the fragile handoffs and automate the parts where clear rules can save time.
- 01
Understand
Review the current workflow, people, tools and recurring problems.
- 02
Map
Document each step, decision, owner and required piece of information.
- 03
Connect
Confirm suitable integrations and permissions across the approved tools.
- 04
Automate
Build the triggers, routing, updates, notifications and handoffs.
- 05
Test
Check normal paths, exceptions, duplicate events and failure handling.
- 06
Launch and improve
Introduce the workflow, monitor it and refine the steps that matter.
WHAT CAN BE CONNECTED
Remove repetitive work between business systems.
Workflow automation is about consistent movement: the right information reaches the right tool or person at the right moment.
02
Follow-ups and notifications
Trigger confirmations, reminders and internal alerts at the appropriate step.
03
Information movement
Transfer approved data between forms, spreadsheets, databases and CRM records.
04
Approvals and handoffs
Keep decision points visible and move approved work to the next responsible person.
05
Customer onboarding
Coordinate forms, documents, welcome messages and internal setup tasks.
06
Operations workflows
Connect recurring internal steps so progress does not depend on memory or manual copying.
ONE CONNECTED OPERATION
A workflow your team can see and understand.
For example, a new enquiry can be captured, checked, assigned, recorded and followed up—without someone copying the same details across every system.
01Form or message
02Route and record
03Notify the owner
04Follow up
05Report
WHERE IT HELPS
Designed for repeated processes with clear rules.
Sales operations
Route leads, update records and keep follow-up visible.
Service delivery
Coordinate intake, assignment, approvals and client updates.
Internal administration
Reduce repeated data entry, reminders and status checks.
E-commerce operations
Connect store events with customer and team workflows.
FREQUENTLY ASKED QUESTIONS
Questions about workflow automation.
What is workflow automation?
Workflow automation uses defined triggers and rules to move information, update systems, notify people and advance repeatable business processes.
Which tools can be connected?
That depends on the APIs, permissions and integration options offered by your forms, CRM, email, messaging, databases and other systems.
Does every step have to be automatic?
No. Approvals, exceptions and sensitive decisions can remain manual while routine movement and notifications are automated.
Can you improve an existing workflow?
Yes. We can review an existing workflow, identify fragile steps and improve suitable parts without rebuilding everything unnecessarily.
Can 961Scale automate workflows outside Lebanon?
Yes. We are based in Lebanon and can support international businesses when their process and tools are a suitable fit.
READY TO MOVE FORWARD?
Your business can work smarter.
Tell us where you're losing time, leads or opportunities. We'll map a practical system around the way your business already works.